If an order is time sensitive or needs gift wrapping, please contact us at hello@sayershome.com. We will do our best to accommodate your request.
All orders are processed within 1-3 business days.
Australia:
Small items under $150 incur flat rate shipping fee of $10.
Small items over $150 are free shipping.
Large/Heavy items incur a flat rate shipping fee of $15 (NSW, QLD, VIC, ACT), $25 (All Other States).
Fragrance items incur a flat rate shipping fee of $15.
International Orders:
All international orders to New Zealand, UK and US are based off weight. For custom quotes, please send us a message via our contact page.
Customs and Import Fees:
International orders may be subject to import tax and custom duties. Sayers Home does not take responsibility for these costs. We recommend customers investigate their own country import duties prior to ordering.
Refunds and Returns (All Countries):
Refunds are applicable if an order is damaged or not in the expected condition and we are unable to replace the item. Sayers Home must be contacted within 3 days of the orders arrival. Items need to be returned within 30 days from applying for a refund. If the item can be replaced, Sayers Home will replace the item and have this shipped out to you. If the item cannot be replaced, due to stock or other reasons, a refund will be provided.
Want to return an item? Changed your mind? We can offer you an exchange or credit on your purchase. Sayers Home must be contacted within 3 days of the orders arrival. Items need to be returned within 30 days from applying for a return. Item must be shipped to Sayers Home in the same condition of packaging as it was delivered to the original buyer. Once item has been received, and it meets the standards of return (no damage to the item, original packaging and/or tags), a credit will be applied to your name, valid for one year.