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If an order is time sensitive or needs gift wrapping, please contact us at We will do our best to accommodate your request. 

All orders are processed within 1-3 business days. 


Orders under $150 incur shipping fee of $10, Orders over $150 are shipped for free (excluding large items and fragrance, see below).

Large/Heavy items incur a shipping fee of $15.

Fragrance items incur a shipping fee of $15.

International Orders:

All international orders to New Zealand, UK and US are based off weight. For custom quotes, please send us a message via our contact page. 

Customs and Import Fees:

International orders may be subject to import tax and custom duties.  Sayers Home does not take responsibility for these costs. We recommend customers investigate their own country import duties prior to ordering.

Refunds and Returns:

If an order is damaged or not in the expected condition, Sayers Home must be contacted within 3 business days of the orders arrival. Return shipping cost is at the responsibility of the customer. A refund or credit can be issued providing the item and information meets the terms and conditions. If a refund is approved, the purchase price will be issued. Please note that any items purchased during a sale can not be refunded. Perfume, Sunglasses and Jewellery are also not applicable to refunds.