If an order is time sensitive or needs gift wrapping, please contact at firstname.lastname@example.org. We will do our best to accommodate your request.
Australia & New Zealand:
$10 shipping fee for orders within Australia under $50, orders over $50 (excluding fragrances) receive free shipping. Fragrances incur a $10 shipping fee. Orders will be processed within 4 business days. Delivery times are within 2-7 business days of shipment within Australia. Shipping to New Zealand incurs a shipping fee of $20 for small items, and $70 for larger items (excluding steel furniture pieces which require custom quote due to weight).
Covid19 has caused pricing for shipping large items internationally to increase, because of this we have reduced our international shipping to small items only. If there is a large item (furniture or lighting) that you are interested in and live outside Australia, please send us a message via our contact page and we can custom quote for you.
If you are overseas and would like a custom shipping quote, please email us via our contact page.
Customs and Import Fees:
International orders may be subject to import tax and custom duties. Sayers Home does not take responsibility for these costs. We recommend customers investigate their own country import duties prior to ordering.
Refunds and Returns:
If an order is damaged or not in the expected condition, Sayers Home must be contacted within 3 business days of the orders arrival. Return shipping cost is at the responsibility of the customer. A refund or credit can be issued providing the item and information meets the terms and conditions. If a refund is approved, the purchase price will be issued. Please note that any items purchased during a sale can not be refunded. Perfume, Sunglasses and Jewellery are also not applicable to refunds.